Neobanks, also known as challenger banks, saw a steep incline in their user base in the past few years. However, the predominant use of online banking has made Neobanks lucrative targets for fraudsters looking to take over accounts and siphon off funds. Added to these woes are several compliances, fraud, and risk challenges. These challenges push Neobanks to introduce friction and other strict measures to assess consumer persona and associated risk which derails user growth and customer experience. In this guide, see how Bureau helps Neobanks overcome this growth vs fraud prevention conundrum by providing real-time insights into the customers’ persona, device, and behavior.
Success Creates Risk: The rapid user growth of neobanks has also made them a prime target for fraudsters, particularly for account takeovers.
The Growth Conundrum: Neobanks face a direct conflict: fighting fraud and meeting compliance often requires adding friction, which in turn hurts the user growth and customer experience that made them popular.
Real-Time Data as the Solution: The guide proposes using real-time insights into a customer's persona, device, and behavior as the method to manage fraud without disrupting user growth.
