1. Purpose: The Company i.e. BureauID India Private Limited is committed to resolving grievances promptly and fairly to uphold trust and satisfaction in our services. This Grievance Redressal Policy outlines our commitment to resolving any grievances or complaints effectively and efficiently.
2. Scope: This policy applies to all customers/ end-users whose credit information is accessed.
3. Lodging a Grievance: The customers/ end-users can lodge a grievance via email specified below, within 10 business days of the issue arising. Regular updates will be provided to the customer regarding the status of their grievance until it is resolved.
Level 1: Service Representative
Timeframe: Acknowledge within 1 business day; resolve within five business days.
Details of the Service Representative-
Name- Saurabh Wasnik
Phone No.- 9970755668
Email ID- support@bureau.id
Level 2: Senior Manager
If no response is obtained from Level 1 within five business days, the issue can be escalated to Level 2
Timeframe: Acknowledge escalated grievance within 1 business day; resolve within 10 business days from initial escalation.
Details of the Senior Manager-
Name- Sidharth Jain
Phone No.- 8951220496
Email ID- sidharth.jain@bureau.id
Level 3:
If no response is obtained from Level 2 within 10 business days from initial escalation, the issue can escalated to Level 3
Timeframe: Acknowledge escalated grievance within 1 business day; resolve within 15 business days from initial escalation.
Details of the Nodal Officer-
Name- Anil Tadimati
Phone No.- 8142212055
Email ID- anil@bureau.id
If emails are received by Level 2/ Level 3 without sent to Level 1 previously, response will be received from Level 1 as per Level 1 turaround time.
4. Confidentiality: All information related to client grievances will be treated confidentially to protect client privacy and maintain trust.
5. Feedback and Closure: Once the grievance is resolved to the customer’s satisfaction, feedback may be sought to improve our processes. A closure confirmation will be provided to the customer. We will use client feedback from grievances to continuously improve our services and processes.6. Review and Revision: This Grievance Redressal Policy will be reviewed periodically to ensure its effectiveness and may be revised as necessary to reflect changes in regulations or company practices.
You can click the links below to jump to specific sections, but we recommend that you read this Privacy Notice in its entirety.
How we share your personal data
If you need to change or correct your Personal Data, or wish to have it deleted from our systems, you may contact us. We will address your request as required by applicable law.
We may, and we may allow third-party service providers to, use cookies or other tracking technologies to collect information about your browsing activities over time and across different websites following your use of the Site.
We take reasonable steps to ensure that Personal Data is reliable for its intended use, and that it is accurate, complete and current for as long as we retain it. We will retain the data as long as necessary for the following purposes: delivering the Services, engaging in customer service, complying with legal obligations, auditing, performing security and fraud prevention, responding to legal and regulatory inquiries, and preserving or defending our legal rights or those of other users or third parties.
The Service may contain links to other websites not operated or controlled by Bureau, including social media services (“Third Party Sites”). The information that you share with Third Party Sites will be governed by the specific privacy policies and terms of service of the Third Party Sites and not by this Privacy Policy. By providing these links we do not imply that we endorse or have reviewed these sites. Please contact the Third Party Sites directly for information on their privacy practices and policies
We and our partners use cookies to operate and administer our Site, make it easier for you to use the Site during future visits, and gather usage data on our Site. Upon navigation of our website and/or Services, certain passive information may also be collected about your visit, including through cookies and similar technologies.
You use the Service at your own risk. We comply with industry standards to protect Personal Data both online and offline from loss, misuse, and unauthorized access, disclosure, alteration or destruction. However, no Internet or e-mail transmission is ever fully secure or error-free. In particular, e-mail sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us via the Service or e-mail. Please keep this in mind when disclosing any Personal Data to Bureau via the Internet. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Service, or third-party websites. Unfortunately, the Internet cannot be guaranteed to be 100% (hundred percent) secure, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure.