Stop the Leak: How eCommerce Brands Can Fix Onboarding Drop-off Without Compromising Fraud Prevention

Reduce friction for genuine customers. Strengthen controls against evolving fraud.

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Traditional onboarding applies the same checks to every user. Genuine customers face unnecessary friction, while sophisticated fraudsters continue to exploit static verification. It is estimated that 47% of prospective banking customers abandon applications midway, while generative AI-enabled fraud losses in the US are projected to reach $40B by 2027.

This eBook explores a more intelligent approach to balancing conversion and fraud risk. It shows how risk-based decisioning combines identity, device, behavioral and network signals to make onboarding more adaptive, applying friction when risk warrants it and keeping lower-risk journeys moving.

What you'll learn

  • Why static verification creates a conversion-fraud trade-off.

  • How AI and synthetic identities are changing identity fraud.

  • Why account-level abuse requires a broader view of identity risk.

  • How unified risk decisioning enables adaptive onboarding.

Download the eBook

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