Case Study

A Food Delivery Company Eliminates a 2,700+ User Fraud Ring

Client

A leading food delivery company

Challenges

User-device collusion, revenue leakage, and obsolete fraud prevention tools unable to stop fraud at scale

Solution

Bureau’s Integrated Risk Decisioning Platform (Device ID, Graph Intelligence, Behavioral Biometrics)

Demonstrated Results

A 2,700+ user strong fraud ring operating through 150 devices neutralized
1,750+ accounts from 3 devices removed,
97% collusive users flagged
Repeat offenders blocked

Introduction

Bureau’s integrated risk decisioning platform analyzes user-device collusion to bust fraud rings involving thousands of collusive users and devices.

The Challenge

User-Device Collusion

A leading food delivery company with operations in more than 25 countries was facing sophisticated fraud patterns on its app. Malicious actors were bypassing the security mechanisms and abusing the app at will. They used rooted/jailbroken devices, cloned app environments, shared IP addresses, and other tactics for user-device collusion across thousands of users and devices. This resulted in:

A highly connected fraud network
Failure to detect and stop fraud at scale
Revenue losses due to promo abuse and multi-accounting
Degraded customer experience

The company needed a robust fraud prevention solution that would not only resolve the problem at hand, but also safeguard the company and its users from evolving threats in the long-term.

The Solution

Deconstructing a Fraud Ring Through Device, Graph, Behavior

To unearth the connection between users, devices, app environments, and networks, the company partnered with Bureau.

Based on its adaptive risk scores and real-time user assessments, Bureau’s integrated risk decisioning platform filtered out suspicious and compromised devices, preventing them from exploiting the app. Bureau leveraged its Device ID solution in combination with user-device graph mapping, and network analysis to:

Detect virtualized operating systems used by fraudsters to create fake environments and bypass device checks.
Flag emulator-driven sessions designed to mimic real devices while masking user identity and location.
Identify cloned devices and app environments used to scale attacks and operate multiple fake accounts.
Detect and block user clusters linked with common device identifiers.
Detect side-loaded and unauthorized app installs that enable fraudsters to bypass official app controls.
Expose modified APKs, sideloaded and unauthorized app installs used to execute fraudulent activities.

The Bureau Impact

Measurable Fraud Reduction and Risk Mitigation

The company saw a decline in fraud with measurable and sustained results within a few days of deployment of Bureau’s Device ID:

A 2,700+ user fraud ring operating through 150 devices was mapped and blocked
1,750+ accounts from 3 devices were removed, eliminating high-abuse vectors
97% collusive users with high-risk scores were flagged for further investigation
Repeat offenders were blocked ensuring future-proof protection

Bureau’s unified risk decisioning platform destroyed the fraud ring, putting an end to the company’s revenue leakage and enabling it to maintain customer trust.

The Bureau Advantage: Purpose-built for Scalable, Real-time Fraud Defense

Powering unified decisioning with real-time intelligence, Bureau detects and stops fraudulent activities before they can escalate. This ensures end-to-end protection across customers’ digital journeys without compromising user experience.

Core Capabilities:

Device Intelligence: Identifies trusted devices with real-time risk analysis against 160+ signals like rooted devices, emulator usage, and spoofed environments.
Behavioral Biometrics: Profiles user behavior to instantly flag anomalies bots, impersonation, session hijacking, and more.
Graph Analysis: Maps interconnected users, devices, and IPs to unearth fraud rings and collusion at scale.
Identity Verification: Performs seamless identity and liveness checks for onboarding.
Contextual Decisioning: Dynamically adapts authentication and access according to contextual risk levels.
Privacy-first Design: Built to meet global data protection standards across industries and markets.

Bureau’s risk decisioning platform integrates these capabilities to power proactive yet data-backed protection against evolving fraud tactics.

Bureau’s unified risk decisioning platform helps marketplaces expand to new geographical locations with confidence while ensuring local, regional, and global compliance

Schedule a Demo

Conclusion

Using sophisticated tools and techniques fraud rings continued to operate undetected. Bureau’s solution, combining device intelligence, graph-based analysis, behavioral biometrics, and alternate data analytics, powered a response that successfully thwarted collusive activities of the fraud ring. Now, the company exercises greater control over its digital platforms to maintain customer trust and sustained revenue.

About Bureau

Bureau is a risk decisioning platform for digital user journeys that helps digital businesses verify users, detect fraud, and secure trust in real time. Trusted by 200+ global companies across financial institutions, fintechs, digital marketplaces, and consumer internet companies, Bureau powers safer, smarter digital ecosystems across the world.

The Challenge

User-Device Collusion

A highly connected fraud network
Failure to detect and stop fraud at scale
Revenue losses due to promo abuse and multi-accounting
Degraded customer experience

The company needed a robust fraud prevention solution that would not only resolve the problem at hand, but also safeguard the company and its users from evolving threats in the long-term.

The Challenge

User-Device Collusion

A highly connected fraud network
Failure to detect and stop fraud at scale
Revenue losses due to promo abuse and multi-accounting
Degraded customer experience

The company needed a robust fraud prevention solution that would not only resolve the problem at hand, but also safeguard the company and its users from evolving threats in the long-term.

The Solution

Deconstructing a Fraud Ring Through Device, Graph, Behavior

To unearth the connection between users, devices, app environments, and networks, the company partnered with Bureau.

Detect virtualized operating systems used by fraudsters to create fake environments and bypass device checks.
Flag emulator-driven sessions designed to mimic real devices while masking user identity and location.
Identify cloned devices and app environments used to scale attacks and operate multiple fake accounts.
Detect and block user clusters linked with common device identifiers.
Detect side-loaded and unauthorized app installs that enable fraudsters to bypass official app controls.
Expose modified APKs, sideloaded and unauthorized app installs used to execute fraudulent activities.

The Solution

Deconstructing a Fraud Ring Through Device, Graph, Behavior

To unearth the connection between users, devices, app environments, and networks, the company partnered with Bureau.

Detect virtualized operating systems used by fraudsters to create fake environments and bypass device checks.
Flag emulator-driven sessions designed to mimic real devices while masking user identity and location.
Identify cloned devices and app environments used to scale attacks and operate multiple fake accounts.
Detect and block user clusters linked with common device identifiers.
Detect side-loaded and unauthorized app installs that enable fraudsters to bypass official app controls.
Expose modified APKs, sideloaded and unauthorized app installs used to execute fraudulent activities.

The Bureau Impact

Measurable Fraud Reduction and Risk Mitigation

The company saw a decline in fraud with measurable and sustained results within a few days of deployment of Bureau’s Device ID:

A 2,700+ user fraud ring operating through 150 devices was mapped and blocked
1,750+ accounts from 3 devices were removed, eliminating high-abuse vectors
97% collusive users with high-risk scores were flagged for further investigation
Repeat offenders were blocked ensuring future-proof protection

Bureau’s unified risk decisioning platform destroyed the fraud ring, putting an end to the company’s revenue leakage and enabling it to maintain customer trust.

The Bureau Impact

Measurable Fraud Reduction and Risk Mitigation

The company saw a decline in fraud with measurable and sustained results within a few days of deployment of Bureau’s Device ID:

A 2,700+ user fraud ring operating through 150 devices was mapped and blocked
1,750+ accounts from 3 devices were removed, eliminating high-abuse vectors
97% collusive users with high-risk scores were flagged for further investigation
Repeat offenders were blocked ensuring future-proof protection

Bureau’s unified risk decisioning platform destroyed the fraud ring, putting an end to the company’s revenue leakage and enabling it to maintain customer trust.

The Bureau Advantage: Purpose-built for Scalable, Real-time Fraud Defense

Core Capabilities:

Device Intelligence: Identifies trusted devices with real-time risk analysis against 160+ signals like rooted devices, emulator usage, and spoofed environments.
Behavioral Biometrics: Profiles user behavior to instantly flag anomalies bots, impersonation, session hijacking, and more.
Graph Analysis: Maps interconnected users, devices, and IPs to unearth fraud rings and collusion at scale.
Identity Verification: Performs seamless identity and liveness checks for onboarding.
Contextual Decisioning: Dynamically adapts authentication and access according to contextual risk levels.
Privacy-first Design: Built to meet global data protection standards across industries and markets.

Bureau’s risk decisioning platform integrates these capabilities to power proactive yet data-backed protection against evolving fraud tactics.

The Bureau Advantage: Purpose-built for Scalable, Real-time Fraud Defense

Core Capabilities:

Device Intelligence: Identifies trusted devices with real-time risk analysis against 160+ signals like rooted devices, emulator usage, and spoofed environments.
Behavioral Biometrics: Profiles user behavior to instantly flag anomalies bots, impersonation, session hijacking, and more.
Graph Analysis: Maps interconnected users, devices, and IPs to unearth fraud rings and collusion at scale.
Identity Verification: Performs seamless identity and liveness checks for onboarding.
Contextual Decisioning: Dynamically adapts authentication and access according to contextual risk levels.
Privacy-first Design: Built to meet global data protection standards across industries and markets.

Bureau’s risk decisioning platform integrates these capabilities to power proactive yet data-backed protection against evolving fraud tactics.

Bureau’s unified risk decisioning platform helps marketplaces expand to new geographical locations with confidence while ensuring local, regional, and global compliance

Schedule a Demo

Bureau’s unified risk decisioning platform helps marketplaces expand to new geographical locations with confidence while ensuring local, regional, and global compliance

Schedule a Demo

Bureau’s unified risk decisioning platform helps marketplaces expand to new geographical locations with confidence while ensuring local, regional, and global compliance

Schedule a Demo

Bureau’s unified risk decisioning platform helps marketplaces expand to new geographical locations with confidence while ensuring local, regional, and global compliance