Onboarding in India’s digital landscape is often a tedious, multi-step process that leads to high drop-off rates. Today, a typical onboarding experience might involve multiple steps: a customer uploads documents, waits for manual verification, submits additional information due to discrepancies, and in many cases, drops off entirely before completion. This process is especially painful for gig workers, logistics drivers, and on-demand service providers who need quick approvals to start earning.

Beyond inefficiency, security vulnerabilities in traditional KYC processes expose businesses to fraudulent activities. Many verification systems rely heavily on document uploads, making them prone to manipulation. Fake Aadhaar cards, PAN card forgery, and identity theft are rampant, leading to unauthorized accounts gaining access to platforms. In ride-hailing and logistics, nearly 25% of drivers onboarded are flagged for discrepancies or outright fraud, causing potential revenue losses and safety concerns.

Limitations of existing onboarding solutions

1. Manual processes create delays

Onboarding through traditional KYC verification takes anywhere from 24 hours to a week, leading to high drop-offs. Studies show that businesses lose up to 40% of potential gig workers because of slow and cumbersome onboarding.

2. Fraudulent identities go unchecked

In India, identity fraud increased by 32% in the past year. Fraudsters use stolen IDs or create synthetic identities to bypass weak verification systems. Many businesses do not cross-check new sign-ups with fraud networks or law enforcement records, allowing repeat offenders to re-enter platforms.

3. Financial and operational damages

Weak or ineffective onboarding solutions allow malicious users to enter the system, effectively causing unchecked damages and lasting reputation losses for entire customer lifecycles. The logistics sector loses ₹300 crores annually due to fraudulent driver registrations linked to pilferage theft and lost shipments. In dating apps, romance scams cost Indian users over ₹100 crores in the last two years, often enabled by fake profiles.

Bureau TurboPass: The ultimate no-document onboarding solution

TurboPass by Bureau is built to tackle these pain points with an automated, no-document onboarding solution.

Unlike legacy systems that rely on extensive paperwork and manual checks, TurboPass enables instant, AI-driven verification using only

• Phone number
• Name
• Selfie

See how simple it can be:

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✅ Onboarding in Under 10 Seconds: AI-driven automation eliminates manual reviews, reducing drop-off rates.

✅ Real-Time Face Matching: Ensures the person signing up is genuine, preventing stolen identity fraud.

✅ 1:N Fraud Screening: Checks users against internal blacklists and law enforcement databases to block repeat offenders.

✅ Seamless API Integration: Businesses can integrate TurboPass effortlessly without overhauling their tech stack.

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Want to see how TurboPass can transform your onboarding process? Let us know! 

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How is TurboPass solving for industry-specific challenges & solutions

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1. Gig economy: Fraud-proof onboarding for ride-hailing & quick commerce

The problem:

• 25% of driver applications contain fake credentials or identity mismatches.
• Slow verification causes 60% drop-offs, with drivers moving to competitors.

TurboPass offers:

• Instant biometric authentication with liveness detection.
• 1:N checks against fraud networks & FIR databases to prevent repeat offenders.

Downstream revenue impact: 

• The average cost of onboarding a driver is ₹30, meaning onboarding 10,000 drivers costs ₹300,000.
• Before TurboPass, 60% of onboardings failed, resulting in a ₹600,000 loss (including CAC of ₹100 per driver).
• TurboPass reduces drop-offs by 50%, bringing failed onboardings down to 30%, saving ₹300,000 monthly.
• The traditional onboarding process takes 5-7 days, leading to 20% driver loss per day due to competitors.
• TurboPass reduces onboarding time to 2-5 minutes, preventing 90% of competitive churn.

Related read: The Need for Superior Driver Onboarding in Ride Hailing, Hyperlocal & Last-Mile Deliveries

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2. Logistics & Transport: Reducing risk of pilferage theft

The problem:

• 2 out of 100 drivers onboarded have a history of cargo theft or criminal activity.
• Fake IDs lead to unauthorized drivers handling high-value shipments.

TurboPass offers:

• Instant background screening against fraud lists and crime databases.
• High-risk flagging for previous pilferage cases, preventing financial losses.

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3. E-commerce: Eliminating fake vendors & fake refunds

The problem:

• Promo abuse and chargeback fraud cost Indian e-commerce platforms ₹2,000 crores annually.
• Fake vendors create multiple accounts to exploit return policies.

TurboPass offers:

• Verifies vendors in under 10 seconds with AI-powered identity matching.
• Cross-references fraud databases to prevent duplicate signups.

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4. On-demand services: Ensuring trust & safety for consumers

The problem:

• 2% of service provider profiles contain false qualifications or criminal histories.
• Customers hesitate to hire without a verified background check.

TurboPass offers:

• Verifies electricians, plumbers & home service providers against law enforcement records.
• Liveness detection ensures only real professionals get onboarded.

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5. Dating apps: Stopping fake profiles & romance scams

The problem:

• Indian users lost over ₹100 crores to romance scams last year.
• Fake profiles and catfishing lead to low trust poor user retention.

TurboPass offers:

• AI-driven face verification blocks bots and scammers.
• Background screening prevents fraudsters from signing up.
• A dating app blocked 85% of romance scammers before onboarding.

Downstream revenue impact: 

• The average cost of handling fraudulent users, chargebacks, and refund-related losses for dating apps is estimated at ₹500 per bad account.
• Without robust fraud prevention, 5-10% of new users on dating apps are fraudulent, costing businesses ₹5-10 lakhs per 100,000 onboarded users.
• TurboPass prevents 65% of scammers, reducing revenue leakage
• The current onboarding process in dating apps takes days, leading to high churn as users switch to competitors.
• TurboPass reduces onboarding time to seconds, increasing verified user engagement and improving retention rates.

Related read: Social Engineering Tactics: Exploring the ‘Human’ Angle in Fraud

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TurboPass: The competitive edge

Unlike outdated KYC solutions, TurboPass is built for modern businesses that need speed, security, and fraud-proof onboarding at scale. With one solution: 

• Reduce onboarding costs by eliminating manual verification.
• Increase conversions by making sign-ups effortless.
• Prevent fraud at the source with AI-powered risk detection.
• Scale seamlessly with automated, high-volume user verification.

Businesses operating in the gig economy, logistics, e-commerce, on-demand services, and dating need an onboarding solution that is fast, secure, and fraud-resistant. TurboPass provides an end-to-end verification process that enhances security, minimizes drop-offs, and prevents fraud before it happens.

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